Return Policy

Manufacturer’s Warranty

Our warranty is simple. Unforgettable Fire™ offers a five-year, non-prorated warranty to the original purchaser of a Kimberly™  or Katydid™ wood stove heater on all parts, except for replacement glass, replacement gaskets, replacement grate/ash pan covers, misuse and abuse, or improper installation. At its sole discretion, Unforgettable Fire™ will either repair or replace any defective unit to the original purchaser under these terms. The original purchaser shall be responsible for all shipping and handling costs associated with any warranty claims or returns.


Complete Your Warranty Registration

Your warranty is complete when your photos of your finished registration have been submitted to Unforgettable Fire™. Please email photos to support (at) unforgettablefirellc (dot) com.


Cancelled Orders & Returns

We pride ourselves on our high rate of customer satisfaction and we are happy to answer all of your questions, including the review of digital photos of your installation area prior to purchase. Nearly all performance issues can be easily prevented and overcome with simple troubleshooting via the phonewhich are usually caused from burning fuel greater with a moisture content greater than 20% or inadequate chimney performance due to improper installation.

As all sales are final, please consider every aspect of your installation prior to purchase, including choice of model; BTU output requirements for your climate, insulation, square footage, the location for installation within your home, clearance requirements, venting requirements, hearth pad, and requirements of your insurance company.  Returns are accepted only under the terms of our manufacturer’s warranty.  If a refund is requested, it will be handled on a case by case basis.  At the discretion of Iron Ash, a 15% restocking fee is taken for associated shipping and handling costs of unused parts and materials.